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Privacy Policy

At Solid Services, we are committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, job title.
  • Service-Related Data: Location of property, requested services, preferred contact times.
  • Technical Information: IP address, browser type, device type, operating system, and browsing behavior via cookies or analytics tools.
  • Communication Records: Emails, service requests, feedback, and inquiries.

2. How We Use Your Information

We use collected data for:

  • Responding to inquiries and providing requested services.
  • Improving user experience and website functionality.
  • Managing client accounts and service records.
  • Sending updates, service notifications, and promotional offers.
  • Internal audits, legal compliance, and risk management.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Access to sensitive information is limited to authorized personnel only.

4. Cookies & Tracking Technologies

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to understand visitor behavior and improve performance. You can disable cookies through your browser settings, though some features may be limited.

5. Data Sharing & Disclosure

We do not sell your data. We may share your information with:

  • Trusted third-party vendors for service delivery (e.g., email platforms, IT support).
  • Legal authorities when required by law or to protect our legal interests.
  • Partners involved in specific projects or service collaborations, under confidentiality agreements.

6. User Rights

You have the right to:

  • Access your data.
  • Request correction or deletion of your data.
  • Withdraw consent for data processing.
  • File a complaint with the relevant data protection authority.

Requests can be made by emailing: Contact@solidservices.sa

7. Data Retention

We retain your data for as long as necessary to fulfill service obligations or comply with legal requirements.

8. International Data Transfers

If you are accessing our site from outside Saudi Arabia, your information may be transferred to and processed in Saudi Arabia under local laws.

9. Changes to This Policy

We reserve the right to update this policy. Changes will be posted on our website with an updated effective date.